When we discuss about warranty for laptops or several other gadgets, this usually covers any problems or if the gadget will get destroyed through the time it’s still included by the warranty. In these circumstances, the company might decide on to restore or even swap the unit.
However, I have but to see any guarantee coverage that addresses the substitution of units that are operating great, just because they’re considered as out-of-date.
So, it’s not seriously surprising that as for the out-of-date laptops that the Department of Education and learning acquired, the supplier, Dell, verified that replacing them is not included the warranty.
This was confirmed by Dell’s Nation Manager Ronnie Latinazo in a assertion to the Senate Blue Ribbon committee hearing. The laptops had been flagged by the Fee on Audit saying these were being overpriced and out of date.
DepEd Outdated Laptops Below Investigation
Even so, Dell has sent laptops that were being within just the PS-DBM’s Specs of 1.8GHz foundation pace with 4MB of cache.
Senator Aquilino “Koko” Pimentel III questioned Latinazo: “So you, Dell Philippines, consciously, you understood that you have been providing a 1.8 gigahertz foundation pace. Now, if you are now advised subsequently after you have shipped the notebooks, the prerequisite is 1.9 gigahertz base speed… is that element of your guarantee?”
Mr. Latinzano replied “No” which Senator Pimentel agreed to due to the fact Dell was just following what was asked for of them by the gov’t.
DepEd by now mentioned that it is ready to exchange these laptops when their performance starts off to deteriorate.
And finally, the NBI also joined the investigation but requires additional info prior to they can offer their formal statement pertaining to this make any difference and expressing only that the gov’t is in a “disadvantageous posture”.
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